Terms and Conditions


  1. The online store www.dezx.pl is run by Iris Investments Sp. z o.o. Przędzalnicza 16, 66-400 Gorzów Wielkopolski, REGON: 140282168, NIP (Tax Identification Number): 5272487786, National Court Register (KRS): 0000243544.
  2. These regulations specify the rules for concluding distance sale agreements through the Store.


  1. Consumer – a natural person concluding a contract with the Entrepreneur, the subject of which is not directly related to its business or professional activity.
  2. 1. Online store www.dezx.pl is run by Iris Investments Sp. z o.o. Przędzalnicza 16, 66-400 Gorzów Wielkopolski,

REGON: 140282168, NIP: 5272487786, KRS: 0000243544

  1. User – any subject making purchases through the Store.
  2. Store – online store run by the Entrepreneur at www.dezx.pl


Each User may communicate with the Entrepreneur via the following addresses:

  1. Company address: 1. The online store www.dezx.pl is run by Iris Investments Sp. z o.o. Przędzalnicza 16, 66-400 Gorzów Wielkopolski
  2. E-mail address: zamowienia@dezx.pl
  3. Phone number: +48 668 584 799


  1. The prices given in the Store are given in Polish zloty and are gross prices (include VAT).
  2. The final price (of the order) consists of the price for the goods and the cost of delivery. Detailed costs of delivery are described on the Store’s website.


  1. The User should pay the Entrepreneur for the purchased goods within 14 days of placing the order or upon delivery of the goods – depending on the method of payment selected when placing the order.
  2. The User may use the following payment methods:
  3. on delivery (cash on delivery)
  4. transfer to the account number indicated in the contact details and in the payment summary
  5. Detailed information on accepted payment methods is available upon request sent to the address zamowienia@dezx.pl
  6. The goods will be sent by the Entrepreneur within the time specified in the description of the goods and in the manner chosen by the Consumer when placing the order.


  1. The Consumer has the right to withdraw from a contract within 14 days without giving any reason.
  2. The deadline to withdraw from the contract expires after 14 days and is counted from the day on which the Consumer came into possession of the item or on which a third party other than the carrier and indicated by the Consumer came into possession of the item.
  3. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this agreement by an unequivocal statement sent to the addresses given in Contact Details. 
  4. You can use the sample withdrawal form, but it is not mandatory.
  5. To meet the deadline to withdraw from the agreement, it is sufficient for the Consumer to send information regarding the exercise of the right to withdraw from the agreement before the deadline to withdraw from the contract to the Entrepreneur’s address indicated in § 3 of the Terms and Conditions.
  6. Consequences of withdrawal from the agreement:
  7. in the event of withdrawal from the agreement, the Entrepreneur returns to the Consumer all payments received from the Consumer, including the costs of delivery (except additional costs resulting from the method of delivery chosen by the Consumer other than the least expensive conventional delivery method offered by the Entrepreneur). Payments will be refunded to the Customer without delay, within 14 days from the day when the Entrepreneur received a notice of withdrawal from the agreement.
  8. payment will be made in the same manner as the Customer`s payment if the Customer expressly does not disagree with this. It will be done without charging any additional fees to the Consumer.
  9. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
  10. The Consumer must send the goods back to the Entrepreneur’s address given in § 3 of Terms and Conditions immediately or within 14 days from the date of exercise of the right of withdrawal from the agreement. The period shall be deemed to be observed if the goods are sent back before the 14-day period. 
  11. The direct cost of returning the goods shall be borne by the Consumer.
  12. The Consumer is responsible for any diminished value as a result of the treatment of the goods other than what is necessary to preserve the nature, characteristics, and functioning of the goods.
  13. If, due to their nature, items cannot be sent back by regular mail, information about this and the cost of returning the item will be included in the description of the item on the Store’s website.


  1. The Entrepreneur is obliged to deliver goods free of defects.
  2. In the case of a defect of the goods purchased from the Entrepreneur, the Customer has the right to make a complaint based on the provisions concerning the warranty in the Civil Code and on the Act on Consumer Rights of 30 May 2014.
  3. Complaints should be submitted in writing or by e-mail to the Entrepreneur’s addresses provided in these regulations.
  4. It is recommended that the complaint include, among others, brief description of the defect, the date of its occurrence, data of the Customer submitting the complaint, and the Customer’s request related to the defect of the goods.
  5. The Entrepreneur will respond to the consumer’s complaint within 14 days, and if he fails to do so within this period, it is considered that the Consumer’s request was justified.
  6. Goods returned under the complaint procedure should be sent to the address previously provided by Iris Investments Sp. z o.o. 
  7. If a product has been granted a warranty, information about it, as well as its content, will be included in the product description on the Store’s website. 


  1. The Consumer can use non-judicial means of dealing with complaints and redressing claims including:
  2. mediation conducted by the Provincial Inspectorates of the Trade Inspection.
  3. assistance of permanent amicable consumer courts operating at the Provincial Inspectorates of the Trade Inspection.
  4. Detailed information on the principles of accessing out-of-court complaint consideration and redress procedures as described in paragraph 1 can be found, among others, in Act of 15 December 2000 on Trade Inspection.


  1. The rules for the personal data processing related to the use of the Store are set out in the information clause, indicating, in particular, the controller’s data, contact details, purposes and grounds for processing the data of the Store Users, the storage period, and information on the exercise of rights.
  2. The scope of personal data necessary for the provision of services by the Store based on the User’s consent obtained by the Store is as follows:
  • order processing: name, surname, delivery address, telephone number, e-mail address,
  • possibility of contacting the Store, requesting an offer or receiving marketing materials: name, phone number additionally and voluntarily, e-mail address,
  • sending a query regarding product availability, warranty, and complaints: name, surname, correspondence address or e-mail address.
  1. In order to properly submit a complaint, the User should provide at least the following personal data: name, surname, correspondence address (if you want to receive a response to the complaint in writing) or e-mail address (if you want to receive a reply by email).
  2. The Service Provider also processes performance data regarding the IP address for the purposes of implementing improvements on the Website, as well as for statistical purposes.
  3. The Store ensures the security of the User’s Personal Data as it uses physical, organizational and hardware protection measures necessary to ensure the security of the Personal Data processed within the Store. The Store meets all the requirements specified in the provisions on the protection of personal data. In addition, the Store provides technical measures to prevent the unauthorised acquisition and modification of personal data sent electronically.
  4. The Store entrusts the processing of User’s personal data to the necessary extent to the entities indicated in the Privacy Policy and the information clause of the online store user, i.e. Iris Investments Sp. z o.o. with headquarters in Gorzów Wielkopolski, to provide technical support for the Store.
  5. Providing personal data and consent is voluntary. The provision of services provided by the Store is possible after providing voluntary data and consent.
  6. Information regarding the processing of Users’ personal data by the Store is set out in the Privacy Policy and Cookie Policy on the Store’s website and the relevant information clause regarding the given service.


  1. In matters not covered in these regulations, the generally applicable provisions of Polish law shall apply, in particular: Act of 30th May 2014 on Consumer’ Rights, the Civil Code of 23 April 1964 and the Act of 17 November 1964 Code of Civil Procedure. 
  2. The sales contract concluded based on these regulations applies to a specific order and is concluded to implement a one-off order. Each order requires separate acceptance of the regulations.